Sliversmoke
🚚 Shipping Information – Silversmoke UK
At Silversmoke, we aim to process and deliver all orders as quickly and safely as possible. Below you’ll find complete details about our shipping times, cut-off periods, delivery charges and free-shipping eligibility across the United Kingdom.
📦 Order Processing Times
We dispatch orders 7 days a week.
Monday – Friday
Orders placed before 3:30 PM are dispatched the same day.
Orders placed after 3:30 PM will be shipped next working day.
Saturday – Sunday
Orders placed before 11:00 AM are dispatched the same day.
Orders placed after 11:00 AM will be shipped on the next working day.
🚛 UK Delivery Options
Standard Delivery (1–3 Working Days)
£2.49 flat rate
Free tracking on all orders
Delivered by Royal Mail or courier partner
Express Delivery (1–2 Working Days)
£3.99
Priority handling & faster delivery
🎉 Free Shipping Over £35
We offer FREE UK shipping on all orders above £35.
Eligible carts will automatically receive free shipping at checkout.
🔄 Shipping & Delivery Notes
All orders are sent from our UK warehouse.
Tracking details are automatically emailed once the order is processed.
Public holidays may cause slight delays.
Vape products require age verification before dispatch (details below).
🔞 Age Verification Required
To stay compliant with UK law, all vape purchases must confirm the buyer is 18+.
Read our full age-check policy here:
👉 https://silversmoke.co.uk/age-verification/
🔁 Returns & Refunds
If your order arrives damaged, incorrect, or faulty, you can request a return or refund.
Visit our full policy page:
👉 https://silversmoke.co.uk/refund_returns/
❓ Frequently Asked Questions
Have a question about delivery times, lost parcels, or order status
Most answers can be found here:
👉 https://silversmoke.co.uk/faqs/
📘 Helpful Vape Guides
Want help choosing vape kits, salts, coils, or beginner advice
Check out our expert-written guides:
👉 https://silversmoke.co.uk/vape-guides/
📩 Need Help
If you have questions regarding shipping or an order, contact our support:
📧 Email: info@silversmoke.co.uk
📍 UK-Based Customer Support Team
🕒 Response time: Within 24 hours